Responsible Gaming:
Your Safety Comes First

1 Age Restriction Policy

fg66e operates under a zero-tolerance policy toward underage gambling. We require all new players to confirm at registration that they are 18 years of age or older. This confirmation alone is not sufficient — fg66e also conducts mandatory Know Your Customer (KYC) verification before processing any withdrawal request or awarding certain promotional bonuses.

During KYC verification, players are required to submit a valid government-issued photo ID, such as a Bangladesh National Identity Card (NID) or passport. The name, date of birth, and photograph on the submitted document must match the account registration details. Accounts where age verification cannot be completed satisfactorily will be suspended until the matter is resolved.

If you are a parent or guardian and you suspect that a minor has accessed fg66e using your device or payment credentials, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate corrective action, including reversing any transactions made by the minor to the extent that funds have not already been used.

We also strongly recommend that adults who share devices with children install third-party parental control software. Tools such as Net Nanny, Bark, and Qustodio can restrict access to gambling websites at the operating system or browser level, providing an additional layer of protection beyond fg66e's own age-gating measures.

2 Understanding Problem Gambling

Gambling is a popular form of entertainment enjoyed by millions of people around the world, including cricket betting fans and casino enthusiasts across Bangladesh. For the vast majority of players, it remains an enjoyable, recreational activity. However, for a smaller proportion of players, gambling can become problematic — leading to financial difficulty, strained relationships, and negative impacts on mental and physical health.

Problem gambling, sometimes referred to as gambling disorder, is characterised by a persistent and recurrent pattern of gambling behaviour that leads to clinically significant impairment or distress. It is not simply a matter of losing large amounts of money — a person can be a problem gambler even if they gamble infrequently but experience harm as a result.

fg66e recognises that problem gambling is a recognised health concern, not a moral failing. Players who are experiencing difficulties deserve understanding, practical support, and access to professional resources — not judgment. Our responsible gaming programme is designed with compassion at its core, providing tools and pathways for players to regain control at any point during their fg66e journey.

The following factors are known to increase the risk of developing gambling-related problems. Being aware of them is an important first step toward prevention:

• Gambling as a way to escape stress, anxiety, depression, or difficult life circumstances
• Chasing losses — continuing to bet in an attempt to recover money already lost
• Gambling with money that was budgeted for essential expenses such as rent, food, or bills
• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity
• Concealing the extent of gambling activity from loved ones
• Feeling restless or irritable when attempting to cut down or stop gambling
• Needing to bet increasing amounts to achieve the same level of excitement

If any of the above resonates with your current experience, we encourage you to review the self-assessment section below and consider using one of the responsible gaming tools available on your fg66e account.

3 Self-Assessment & Warning Signs

The following warning signs are commonly associated with the early and intermediate stages of problem gambling. This list is not exhaustive and is not a clinical diagnostic tool — it is a starting-point for personal reflection. If you recognise three or more of the signs below in your own behaviour over the past 30 days, we strongly recommend that you use fg66e's self-exclusion or time-out tools and seek independent support.

Remember: identifying a problem early dramatically improves the effectiveness of available interventions. The tools described in the next section are designed to be accessible and straightforward to activate — you do not need to be in crisis to use them.

4 Responsible Gaming Tools

fg66e provides a suite of practical tools that give you direct control over your gambling activity. All tools can be activated through your account settings panel or by contacting our support team at [email protected]. There is no fee or penalty for using any responsible gaming tool — they are available to every registered player at any time.

To activate any of the above tools, log in to your fg66e account and navigate to Account Settings > Responsible Gaming. Alternatively, email [email protected] with the subject line "Responsible Gaming Tool Request" and specify which tool you wish to activate and the parameters you want applied. Our team will confirm activation within one business day.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on fg66e. It is intended for players who have identified that their gambling is causing harm and who want to remove access to the platform entirely for an extended period. It is not a light-touch option — it is a firm commitment to abstinence, backed by technical account controls that prevent re-registration.

fg66e offers self-exclusion periods of 6 months, 1 year, 2 years, 3 years, and permanent exclusion. The minimum period available is six months. We do not offer shorter self-exclusion durations — if you need a shorter break, the time-out tool (Section 4) is more appropriate.

What happens when you self-exclude from fg66e:

• Your account is immediately suspended and you will be logged out of all active sessions.
• Your account email address and device fingerprint are added to our exclusion registry, preventing re-registration during the exclusion period.
• Any pending bonus claims or active free spins are forfeited. Pending withdrawals are processed normally.
• Your remaining balance (if any) is refunded to your registered payment method within five business days.
• You will be removed from all marketing communications for the duration of the exclusion.
• If you attempt to create a new account during the exclusion period, it will be identified and closed.

How to request self-exclusion:

1. 1 Email [email protected] with the subject line: "Self-Exclusion Request".
2. 2 Include your registered username, the email address on your account, and your chosen exclusion duration (6 months, 1 year, 2 years, 3 years, or permanent).
3. 3 Our team will verify your identity and send a confirmation email within 24 hours.
4. 4 Your account will be suspended immediately upon confirmation, and your balance will be refunded to your payment method within five business days.

At the end of your chosen exclusion period, your account will not be automatically reactivated. You must contact us in writing to request reactivation, and a mandatory 24-hour cooling-off period applies before access is restored. We also recommend discussing your situation with a support organisation (listed in Section 6) before choosing to return to gambling after an extended break.

6 Support & Help Resources

If gambling is causing you financial stress, relationship problems, or emotional harm, please seek help promptly. The earlier a gambling problem is addressed, the more effective the intervention. fg66e actively encourages players to use the following independent support resources alongside any internal tools we provide:

• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline (01779-554391) provides emotional support and mental health counselling to callers across Bangladesh, including those affected by behavioural addictions such as problem gambling. Available during daytime hours, Bangladesh Standard Time (UTC+6).
• Gamblers Anonymous (GA): GA is an international peer-support fellowship for people who have a desire to stop gambling. Meetings follow a 12-step recovery programme and are held in person and online. Visit the international GA website (gamblersanonymous.org) for meeting schedules and online resources.
• GamCare: GamCare is a leading provider of free information, advice, and support for anyone affected by gambling harms. Their National Gambling Helpline offers 24-hour phone, live chat, and text support. Visit gamcare.org.uk for more information.
• Gambling Therapy: Gambling Therapy (gamblingtherapy.org) provides free, practical advice and emotional support to problem gamblers and their loved ones worldwide, including players based in South Asia. Services are available in multiple languages including English and Bengali.
• BeGambleAware: begambleaware.org offers a comprehensive library of self-help resources, tools for monitoring gambling behaviour, and guidance on finding local support services. Particularly useful for players who are not yet ready to engage with counselling but want to understand their situation better.
• fg66e Safe Play Team: For immediate platform-related support — activating a self-exclusion, disputing a charge, or discussing a concern confidentially — contact fg66e directly at [email protected]. Our responsible gaming team responds within one business day and treats all enquiries with complete confidentiality.

If you are in Bangladesh and experiencing a mental health crisis related to gambling or any other cause, please contact the National Institute of Mental Health (NIMH) in Dhaka or visit your nearest government hospital for urgent psychiatric support. Do not wait until a situation becomes critical before seeking help.

7 Player Protection Measures

Beyond the individual tools available to players, fg66e maintains a set of platform-wide player protection measures that operate automatically in the background, regardless of whether you have activated any personal responsible gaming settings. These system-level controls are part of our commitment to operating a safe platform for all registered players.

• Behavioural monitoring: fg66e's risk management system monitors account activity for patterns that may indicate problematic gambling behaviour — such as a sudden, sharp increase in deposit frequency, a sustained series of very large bets, or a significant deviation from a player's established activity baseline. When such patterns are detected, a member of our responsible gaming team may proactively reach out to the player.
• Cooling-off periods after large losses: Players who experience significant losses within a short session may see a mandatory cooling-off prompt before they can continue betting. This friction-point is designed to encourage reflection before re-engaging with the platform.
• No credit facilities: fg66e does not extend credit to players. You can only bet with funds that are already in your fg66e wallet. This prevents players from incurring debt directly through the platform and limits the financial exposure of any single session.
• No predatory bonus targeting: fg66e does not use data-driven targeting to send promotional bonus offers specifically to players who have recently lost large amounts or who are showing signs of escalating activity. Bonuses are offered uniformly based on account status, not on exploiting vulnerable moments.
• Transparent odds and RTP disclosure: All slot and casino games available on fg66e display their Return to Player (RTP) percentage. Sports betting odds are presented clearly and without obfuscation. We believe that informed players make better decisions.
• Minors protection: As detailed in Section 1, fg66e enforces strict age verification at registration and before processing withdrawals. Accounts flagged for potential underage use are suspended pending investigation.
• Fair play certification: All games offered through fg66e use Random Number Generator (RNG) technology from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are independently audited for fairness. fg66e does not manipulate game outcomes.

These protections operate continuously and do not require you to take any action. They are part of fg66e's core operating standards, not optional features.

8 Contact Our Safe Play Team

fg66e's responsible gaming and compliance team is available to assist any player who has a question, concern, or request related to safe play. All communications with our responsible gaming team are treated as confidential and are handled by trained staff who understand the sensitivity of the topic.

Whether you want to activate a deposit limit, request self-exclusion, report a suspected underage account, or simply talk through a concern about your gambling behaviour, we are here to help — without judgment.

For urgent responsible gaming requests — specifically self-exclusion — we aim to process and confirm your request within two hours of receipt during normal business hours (Bangladesh Standard Time, UTC+6). If you submit a self-exclusion request outside of business hours, it will be processed at the start of the next business day, and we recommend using the time-out tool in your account settings as an immediate interim measure.

fg66e does not accept responsible gaming requests submitted by phone. All requests must be in writing to ensure a proper audit trail and to protect your privacy. We do not share responsible gaming correspondence with any third party except where required by law.

Reminder: fg66e operates as an internationally licensed offshore platform. 18+ only. Gambling involves risk. Please only gamble with money you can afford to lose. If gambling is causing you harm, use the tools on this page or contact our support team today.